Returns Policy

Change of mind

If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund.  You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being in perfect, unused and complete in their unopened original packaging. Please allow 14 working days for this process.

All shipping back to Buzzbox Coffee is to be paid for by the customer.  We recommend that your carrier provides you with ‘proof of delivery’ as Buzzbox Coffee cannot be held responsible for goods lost or damaged in transit.

Damaged or Incorrect orders

If for any reason your order is incorrect or damaged then Buzzbox Coffee will offer a replacement or refund, please contact us to arrange the return of the goods.